1. Scope
This Privacy Policy explains how One Hella Mechanic Mobile Services (“One Hella Mechanic,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you use our website, submit a service-request form, contact us, request or receive mobile auto services, or interact with us through text, phone, email, or social media.
2. Personal Information We Collect
Depending on how you interact with us, we may collect your name, phone number, email address, service location or vehicle location, vehicle make/model/year, description of vehicle concerns, appointment and service communications, estimate or invoice information, and your communications or consent choices. We may also receive technical information that is routinely generated when you use the website or an embedded service, such as browser, device, and log information, subject to the practices of the relevant website host or provider.
3. Why We Use Information
We use personal information to respond to inquiries; evaluate a service request; communicate about estimates, scheduling, service, and safety; provide customer support; manage records; improve our operations; protect against fraud or misuse; comply with legal obligations; and, where you separately opt in, send marketing or promotional communications. We use location and vehicle information to assess service feasibility, help plan a mobile visit, and provide requested automotive services.
4. Text Messages and Email
We may send non-marketing service communications related to your car, appointment, estimate, or requested service. Promotional or marketing messages are sent only with the separate consent requested through our form or another affirmative opt-in. You may opt out of marketing texts by replying STOP, request help by replying HELP, or contact us using the details below. Message frequency may vary and message/data rates may apply.
5. How We Disclose Information
We may disclose personal information to service providers that help us operate the website, host or process contact forms, communicate with customers, schedule services, maintain records, process payments, or provide professional support. The supplied contact form is hosted through LeadConnector. We may also disclose information when required by law, to protect safety, rights, or property, to respond to a legal process, or in connection with a business transfer. We do not authorize service providers to use your information for their own independent marketing except as allowed by their own relationship with you or as otherwise disclosed.
6. Sale or Sharing of Personal Information
Confirm this statement with counsel and the actual website-service configuration before publishing. One Hella Mechanic does not intend to sell personal information for money or share personal information for cross-context behavioral advertising. If our data practices change, we will update this Privacy Policy and provide any required notices or choices.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including service, accounting, legal, safety, and recordkeeping needs. We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No system or transmission is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Privacy Requests
You may ask to access, correct, or delete personal information, or ask questions about our privacy practices, by calling or texting (209) 556-7114, using the Contact Us page, or emailing [INSERT PRIVACY EMAIL]. We may need to verify your identity before completing a request. We may retain or decline to delete information when permitted or required by law, such as to complete a transaction, maintain safety, comply with legal obligations, resolve disputes, or enforce agreements.
9. California Privacy Notice
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable to our business. Those rights can include the right to know, delete, correct, opt out of qualifying sale or sharing, limit certain uses of sensitive personal information, and receive nondiscriminatory treatment for exercising privacy rights.1 This policy does not assume that One Hella Mechanic meets a threshold for CCPA coverage; California coverage depends on the business’s current operations and statutory criteria.2
To make a request, use the contact methods in Section 8. If we are subject to an applicable California right, we will respond in accordance with applicable law. If we do not sell or share personal information as described in Section 6, an opt-out request may not apply to our current practices.
10. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without legally required consent. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
11. Third-Party Links
Our website may link to social-media platforms or other third-party services. Their privacy policies and practices govern information collected on their websites or platforms. We encourage you to review those policies before providing information.
12. Updates and Contact
We may update this Privacy Policy from time to time. We will post the revised version and update the “Last updated” date. For privacy questions or requests, call or text (209) 556-7114, use the Contact Us page, or email [INSERT PRIVACY EMAIL].